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HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Any ring that is set in a gold band, including moissanite, lab created diamonds, and lab created gemstones are made at the time of your order. It will take approximately 21 business days for your item to ship to you. Most settings in sterling silver are in stock and available to ship at the time of your purchase.
HOW WILL I KNOW WHEN MY ORDER SHIPS?
Boutique Pavè will email you regarding the progress of your ring order, including shipment tracking information. You will receive a tracking number from Fed Ex once your ring ships. We will ship all orders over $500 via Fed Ex overnight insured and will require a signature upon receipt. Please NO post office boxes.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, Boutique Pavè can ship internationally, please see shipping options and cost (based on location) at checkout.
CAN WE CHANGE AN EXISTING RING SETTING SEEN ON YOUR SITE?
Many of our settings can be produced with a different stone or band color. In some instances you can also upgrade the gold karat weight. Please email us your specific request, firstname.lastname@example.org, please include the item number!
WHAT IS YOUR RETURN POLICY?
The return policy on all ring orders is 30 days from date of receipt. If you are dissatisfied with your item for any reason you can request a return label. Instructions will be included with your shipment. If you do not have this information, please contact us via email; email@example.com. Please do not remove any tags on your item or otherwise we cannot accept your return. We will send you a return label within 24 hours of receipt of your return request. Once your jewelry is received we will process the return/refund/exchange. It may take 5-7 business days for a refund to credit your account used when making payment.
IS MY INFORMATION SAFE ON YOUR WEBSITE?
Yes, Boutique Pavè takes your data and internet security very seriously. In order to insure your security when shopping with us, we took the highest online shopping security measures. We have contracted our website’s security with GeoTrust with their highest online security protection available, Geo Trust Extended Validation SSL: “Extended Validation SSL achieves the highest level of consumer trust through the strictest authentication standards of any SSL certificate. Extended Validation verification guidelines require GeoTrust to obtain and verify multiple pieces of identifying information about Extended Validation Certificate Approver.” GeoTrust
We DO NOT sell, share or use your information for any other marketing or sales promotions to any other company. Please Contact Us for more information!